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SHIPPING & RETURNS

SHIPPING

All Items displayed on POAN.com are available for worldwide purchases.
All orders placed before 2 pm will be dispatched the same working day. We aim to dispatch all other orders the next working day. All of our products are shipped with biodegradable and eco-friendly packaging.
All orders in the UK will be delivered next day.

 

RETURNS

Upon Receipt of your order, you have 14 days to notify us if you wish to return your order for a refund or an exchange. 
Items must be returned in original condition as received, along with a copy of your invoice. 
Refunds will be processed upon receipt and inspection of the return. 
We aim to process all returns within 7 working days of receipt. You will be notified by email once completed.
For hygiene reasons, underwear, swimwear and earrings cannot be returned.