RETURNS14 DAYS
Made once and well, so we hope it stays. If it doesn’t, sending it back is three steps.
14days
from the day your piece arrives to ask for a return
Free
return shipping: we send the label once the return is accepted
10days
to your original payment method, after we check the piece (business days)
I
Ask
Write to sales@poan.com within 14 days of delivery, with your order number.
II
Send
Once we accept the return, we send you a free label and where to send it.
III
Refund
We check the piece and refund your original payment method within 10 business days.
What can come back
Pieces as you received them: unworn, unused, with tags, in the original packaging, with the receipt or proof of purchase. A 5% restocking fee applies.
What cannot
Made-to-order and personalised pieces; swimwear and earrings, for hygiene; discounted and sale pieces; gift cards.
Damaged or wrong
Check your order when it arrives. If a piece is faulty, damaged or not what you ordered, write to us straight away and we will make it right.
Exchanges
The quickest way: return the piece and, once the return is accepted, order the new one. The piece is yours to look after until it reaches us.
European Union
If your order ships into the EU, you can cancel or return it within 14 days for any reason, in the same condition as above.
Still waiting?
If more than 15 business days have passed since we approved your return, write to sales@poan.com.